Customer Care & Support

Safety at Every Step

Posted on Friday, 01-May-2020

Dear Customers,

The safety of our clients and employees is our first concern and we do everything in our power to ensure this. We're so glad to be back! Shutters open, lights on, and the grind starts. But first, we've set our factory ground rules that are followed everyday.

We recognise the increased uncertainty that Coronavirus (COVID-19) may be causing and would like to offer our reassurances that the health and wellbeing of our employees, florists, you, our valued customers and your loved ones is always our number one priority.

We have taken all the necessary steps and are strictly following the govt guidelines to help curb the spread of the outbreak. Here is the list of steps followed at every one of our factories:

1. Sorting and working area is cleaned every day with disinfectant solution with a clean sponge, washed and dried before cleaning up the area to sanitize.

2. All the tools and equipment which are used in cutting/Sorting/Packing/Labelling are also cleaned and sanitized with disinfectant solution every day without fail.

3. Before placing the sorted flowers in the cold store, the cold store is cleaned and sanitized with the recommended fumigation process. This process helps to destroy the bacterial pores which are present in the air. This process of fumigation is done everyday to keep the cold store bacterial and fungus free which has impact on the shelf life of flowers.

4. Changing of cold store water is done everyday. It's very effective in increasing and maintaining the flower quality and safety.

5. Safety gear like gloves, mask & sanitisation is compulsory for every employee.

6. A temperature check is done of all our florists and delivery executives everyday morning before work.

7. Strict Hygiene Practices for Cakes and Confectionery: Strict hygiene practices are being followed by our bakers while handling the products and equipment.

8. Strictly follow social distancing: All our staff is maintaining social distancing at all costs, be it within the team or outside the warehouses and offices.

9. Our covid-safe trained delivery executives carry out contact-less delivery.

10. Restricted Entry in Warehouses: Entry of people in the warehouses is restricted to our warehouse employees only. No one from outside, including our logistics partners are allowed to enter the warehouses.

 

Request to Our Customers

Please practise social distancing while receiving your products. Always remove the product packaging and discard it soon after receiving the products. Sanitize your hands after removing the packaging. Keep the cakes in the fridge when not consuming it.

We will continue to monitor the situation very closely and will amend our procedures if guidance changes.

If you have any suggestions or feedback, please feel free to write to us at support@interflora.in or contact us on +91-(22) 3965-0333 or +91-(22) 4343-3300. You can also connect with us on Instagram ( @interfloraindia ) for all updates.

Stay vigilant, Stay safe

Team Interflora

 

FAQ:
 

How Will my Flowers be Delivered?
For everyone’s peace of mind, we’ve introduced a truly contact-free delivery experience. How does it work? Our florist will place the flowers on the doorstep, knock on the recipient’s door and then stand back at a safe distance whilst they delight in their gift. They’ll be no hand-to-hand contact and no need to provide a signature on delivery and if your recipient is in self-isolation or unable to answer, we’ll leave the flowers in a safe place and post a calling card through the letterbox.

Can Flowers Carry Coronavirus?
According to information published on The World Health Organisation’s website: “the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

 

Disclaimer: Due to the current circumstances, certain gifts and pin codes are not serviceable.

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