Customer Care & Support
  • about-icon about-icon
    About Interflora.in
  • about-icon about-icon
    Cancellation
  • about-icon about-icon
    Order Tracking and Delivery
  • about-icon about-icon
    Ordering at Interflora.in
  • about-icon about-icon
    Payment
  • about-icon about-icon
    Replacements, Returns and Refunds
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About Interflora.in

What is Interflora.in? arrow-icon

Launched in 1923, Interflora is the world's largest and the most trusted flower delivery network across the globe. For over 100 years Interflora has enjoyed a reputation of excellence. We work directly with some of the biggest farms across India, Europe, South America & Africa, to bring to you the freshest and the most exotic blooms.

Interflora prides itself on world-class floral design & delivery capabilities. Every bouquet ordered from Interflora is prepared with care and hand-delivered as promised. And with its international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Cancellation

Can I cancel my order? arrow-icon

You can cancel your order but only 24 hours in advance from the date of delivery. So, in case you would like to cancel the order, please get in touch with us at the earliest. You can call our customer care at +91 22 3965 0333 Monday to Saturday between 9 am to 7 pm. You can also write to us at support@interflora.in

How long does it take to process my cancellation? arrow-icon

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

Are there any care instructions for flowers? arrow-icon

Please follow the below given instructions to in order take good care of your flowers:

 

Care Instructions

 

TOP UP THE WATER

Remember the more flowers in the arrangement the more water they'll consume, so check the water level in your vase daily and keep it topped up. Flowers are thirsty beings, some varieties more so than others, so this is key to keeping them looking their best for longer. Ideally the vase should always be three-quarters full of water. Don't forget to change the water completely after day two and to clean the vase thoroughly before refilling. This simple practice can really help extend the vase life of your flowers.

 

USE THE FLOWER FOOD

Flower food has been scientifically developed to prolong the life of your flowers so make sure you use it. The food will normally contain nutrients to feed your flowers, an acidifier to neutralise the water’s pH level and a sterilising agent to eradicate bacteria. Follow the instructions on the packet for best results.

 

CUT (AND RECUT) THE STEMS

To enable your flowers to take up as much water as possible, you’ll need to cut the stems daily. To get the best cut, use a sharp knife or scissors and cut at an angle. This will give the stems more surface area to take up water. Never use blunt blades as these can damage the stems. When re-cutting your stems take this opportunity to remove any wilted foliage faded blooms.

 

CHOOSE WHERE TO DISPLAY YOUR FLOWERS WISELY

Finding the perfect environment for your flowers will help them flourish for longer. Always display your blooms away from direct sunlight or heat sources such as radiators. Keep them away from the fruit bowl too. This is because some fruits, bananas especially, emit ethylene gas which causes flowers to deteriorate quickly.

 

TAKE CARE WITH CHILDREN AND PETS

Some flowers can be harmful if consumed. Lilies, both the petals and pollen, can be extremely toxic to cats. Care should be taken to keep all flowers and foliage out of the reach of children and pets.

Order Tracking and Delivery

What delivery options do you provide? arrow-icon

We provide several delivery options depending on the location and the gift item. We provide same day delivery (if ordered before 6pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance).

How do I track my order? arrow-icon

Currently, there is no tracking link available for Flower orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at support@interflora.in or call our customer care at +91 22 3965 0333 during Monday to Saturday between 9 am to 7 pm to check the status of your order.

What do I do if my order shows as delivered but the recipient has not received the gift? arrow-icon

Such instances are usually very rare. Most of the time they occur if the delivery boy has handed the order to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case you are still not able to locate your item, please call our customer care at +91 22 3965 0333 Monday to Saturday between 9 am to 7 pm and we will help you with the issue.

Ordering at Interflora.in

How can I buy an item from Interflora.in? arrow-icon

Interflora.in only takes online orders through its website Interflora.in. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at +91 22 3965 0333 during Monday to Saturday between 9 am to 7 pm and we'll help you place the order. Alternatively, you can write to us at support@interflora.in anytime and we'll get back to you ASAP.

Can I buy in bulk from Interflora.in? arrow-icon

Get the answers to your bulk shopping woes!

You cannot place a bulk order at the Interflora.in website directly online. However, we do have a corporate sales team which caters to bulk orders, bespoke and/or large gifting requirements. Please write to us at corporate@interflora.in or ping us on Whatsapp at +91 9867429323 and our team will get in touch with you shortly.

What date should I select when ordering for midnight delivery? arrow-icon

If you want to surprise your loved one at 12:01 am on 14th, then you need to select 13th as the delivery date and Midnight delivery as the delivery option.

Can I order from Interflora.in without creating an account (Guest Checkout)? arrow-icon

You cannot buy a product from Interflora.in through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients.

In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at Interflora.in comes in very handy when you want to save multiple delivery addresses, pay through Interflora gift vouchers (GVs), use customer specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.

How do I use gift vouchers and/or discount codes? arrow-icon

You can use the gift voucher or the discount coupon code at the 'Order Summary' section during the checkout process. There is an option to enter the code at the bottom left hand side of this section. You cannot apply both coupon code and gift voucher at the same time. You can use only one thing at a time.

Can I modify my order after I have placed it on Interflora.in? arrow-icon

There are only a few changes that we can make once you have placed an order on Interflora.in, depending on how soon you inform us. We process all our orders on the same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:

  1. Name of recipient
  2. Message to the recipient – you can both add or modify a message
  3. Tentative date of delivery

Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address.

For any modifications to your order, please call us at the earliest on our customer care at +91 22 3965 0333 Monday to Saturday between 9 am to 7 pm. If you cannot get hold of us, please send us an email at support@interflora.in

What details do I need to provide while ordering a gift? arrow-icon

The recipient's address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide the recipient's email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.

Payment

Do you provide a Cash on Delivery (COD) option? arrow-icon

No, we do not provide the COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

What kind of payment methods does Interflora.in accept? arrow-icon

Interflora.in provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Interflora.in:

  • a. Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards
  • b. Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards
  • c. Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts
  • d. Wallets: We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik

If you face any payment related issues, please immediately call our customer care at +91 22 3965 0333 Monday to Saturday between 9 am to 7 pm.

Can I use net-banking option for an international account? arrow-icon

No, we provide net-banking option for only domestic accounts in India.

Can I apply the discount code after paying? arrow-icon

No, you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the 'Order Summary' section. Once the payment is made, the discount code cannot be applied against the same order.

What do I do if my payment is deducted but my order is not placed? arrow-icon

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +91 22 3965 0333 Monday to Saturday between 9 am to 7 pm. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at support@interflora.in

Are my transactions & banking details secure on Interflora.in? arrow-icon

Our complete website is secured by SSL encryption. The green bar that appears in your browser address bar shows 'https' which highlights a secure connection rather than a normal 'http' connection. All your data and transaction related details are accepted through the SSL protocol ensuring a high level of security. We suggest that you avoid sharing details of your Interflora.in account or your card details with anyone.

Replacements, Returns and Refunds

Can I replace an item? arrow-icon

There are no replacements allowed as the products are perishable. In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.

Can I return an item? arrow-icon

There are no returns allowed as the products are perishable. However, in case of damaged, wrong product, missing or bad quality products please, reach out to us on +91 22 3965 0333 or write to us at support@interflora.in and we will provide the most appropriate solution by redelivering or compensating for the error by refunding or issuing an Interflora gift voucher which you can use on Interflora for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

Interflora.in is NOT liable to compensate in any form for any order in the following cases:

  1. If the complaint is made after 48 hours of the delivery time.
  2. If the products are delivered to an incorrect address provided by the sender.
  3. Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
  4. If the recipient refuses to accept the product.

How will I get to know about the refund or the gift voucher? arrow-icon

As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

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