If you want to surprise your loved one at 12:01 am on 14th, then you need to select 13th as the delivery date and Midnight delivery as the delivery option.

You cannot buy a product from Interflora.in through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients.

In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at Interflora.in comes in very handy when you want to save multiple delivery addresses, pay through Interflora gift vouchers (GVs), use customer specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.

1. Name of recipient
2. Message to the recipient – you can both add or modify a message
3. Tentative date of delivery
Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address.

For any modifications to your order, please call us at the earliest on our customer care at +91 22 3965 0333 throughout the week between 9 am to 7 pm. If you cannot get hold of us, please send us an email at support@interflora.in

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

Interflora.in provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Interflora.in:

• Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards
• Debit cards:We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards
• Internet banking:We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts
• Wallets:We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik
• PayPal: We also accept payment through PayPal

If you face any payment related issues, please immediately call our customer care at +91 22 3965 0333 throughout the week between 9 am to 7 pm.

No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +91 22 3965 0333 throughout the week between 9 am to 7 pm. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at support@interflora.in

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Interflora.in account or your card details with anyone.

There are no replacements allowed as the products are perishable. In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.

There are no returns allowed as the products are perishable. However, in case of damaged, wrong product, missing or bad quality products please, reach out to us on +91 22 3965 0333 or write to us at support@interflora.in and we will provide the most appropriate solution by redelivering or compensating for the error by refunding or issuing an Interflora gift voucher which you can use on Interflora for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

Interflora.in is NOT liable to compensate in any form for any order in the following cases:

As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

We provide several delivery options depending on the location and the gift item. we provide same day delivery (if ordered before 4 pm), fixed time delivery (2 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance).

Currently, there is no tracking link available for Flower orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at support@interflora.in or call our customer care at +91 22 3965 0333 during Monday to Saturday between 9 am to 7 pm to check the status of your order.

Such instances are usually very rare. Most of the time they occur if the delivery boy has handed the order to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 22 3965 0333 throughout the week between 9 am to 7 pm and we will help you with the issue.

You can cancel your order but only 24 hours in advance from date of delivery. So, in case you would like to cancel the order, please get in touch with us at the earliest. You can call our customer care at +91 22 3965 0333 throughout the week between 9 am to 7 pm. You can also write to us at support@interflora.in.

Order cancellation is initiated instantly but it takes 7-10 working days for the amount to reflect in the bank account.

Please follow the below given instructions to in order take good care of your flowers:

Remember the more flowers in the arrangement the more water they'll consume, so check the water level in your vase daily and keep it topped up. Flowers are thirsty beings, some varieties more so than others, so this is key to keeping them looking their best for longer. Ideally the vase should always be three-quarters full of water. Don't forget to change the water completely after day two and to clean the vase thoroughly before refilling. This simple practice can really help extend the vase life of your flowers.

Flower food has been scientifically developed to prolong the life of your flowers so make sure you use it. The food will normally contain nutrients to feed your flowers, an acidifier to neutralise the water’s pH level and a sterilising agent to eradicate bacteria. Follow the instructions on the packet for best results.

To enable your flowers to take up as much water as possible, you’ll need to cut the stems daily. To get the best cut, use a sharp knife or scissors and cut at an angle. This will give the stems more surface area to take up water. Never use blunt blades as these can damage the stems. When re-cutting your stems take this opportunity to remove any wilted foliage faded blooms.

Finding the perfect environment for your flowers will help them flourish for longer. Always display your blooms away from direct sunlight or heat sources such as radiators. Keep them away from the fruit bowl too. This is because some fruits, bananas especially, emit ethylene gas which causes flowers to deteriorate quickly.

Some flowers can be harmful if consumed. Lilies, both the petals and pollen, can be extremely toxic to cats. Care should be taken to keep all flowers and foliage out of the reach of children and pets.