Customer Care & Support
Ordering at
Replacements, Returns and Refunds
Order Tracking and Delivery
Care Instructions

What is

How can I buy an item from

Can I buy in bulk from

What date should I select when ordering for midnight delivery?

Can I order from without creating an account (Guest Checkout)?

How do I use gift vouchers and/or discount codes?

Can I modify my order after I have placed it on

What details do I need to provide while ordering a gift?

Do you provide a Cash on Delivery (COD) option?

What kind of payment methods does accept?

Can I use net-banking option for an international account?

Can I apply the discount code after paying?

What do I do if my payment is deducted but my order is not placed?

Are my transactions & banking details secure on

Can I replace an item?

Can I return an item?

How will I get to know about the refund or the gift voucher?

What delivery options do you provide?

How do I track my order?

What do I do if my order shows as delivered but the recipient has not received the gift?

Can I cancel my order?

How long does it take to process my cancellation?

Are there any care instruction for flowers?

Still stuck with the problem?

You have products in multiple carts. What would you like to do?



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